Job Description
Join our dynamic team at Global Support Solutions for an exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Minneapolis. This is your opportunity to launch a rewarding career in customer service with industry leaders.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Continuously develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset