Job Description
Join GlobalConnect Solutions, a leader in customer experience innovation, at our exclusive hiring event! We're seeking passionate Customer Service Representatives to join our dynamic Jacksonville team. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a modern, supportive environment. Event Details: October 20, 2023 | 9:00 AM - 4:00 PM | 456 Riverplace Blvd, Jacksonville, FL 32202. Bring your resume and prepare for on-the-spot interviews!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently with empathy and professionalism
- Meet/exceed performance metrics for quality and speed
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM
- Proficiency with CRM software
- Flexibility to work evenings/weekends
- Positive attitude and teamwork mindset