Job Description
Join ConnectCare Solutions as an Immediate Hire Customer Service Representative in San Jose, CA! We're seeking passionate individuals to deliver exceptional support to our local community. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
Why ConnectCare Solutions?
- Start working immediately – no waiting period!
- Competitive hourly pay + performance bonuses
- Health/dental/vision insurance after 30 days
- Clear career advancement paths
- Supportive team environment
We're also hiring in Pennsylvania! If you're based there, apply to our Pennsylvania posting for similar opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with team to improve customer experience
- Meet/exceed performance metrics (CSAT, resolution time)
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (or equivalent)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Flexible schedule availability including weekends
- Local San Jose residency required