Job Description
Join our award-winning team at Global Solutions Inc.! We're hosting an exclusive hiring event for passionate Customer Service Representatives in New York. As the frontline of our business, you'll transform customer experiences with empathy and expertise. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Apply today to secure your spot at our in-person interview event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to escalate unresolved cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities through consultative selling
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Spanish fluency a significant plus
- Ability to thrive in fast-paced, metrics-driven settings