Job Description
Join our dynamic team at Ohio Customer Solutions Inc. during our exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment with growth opportunities.
Why Join Us?
- Competitive hourly rate + performance bonuses
- Health, dental, and vision insurance
- Paid training and career development
- Flexible scheduling options
- Modern downtown Columbus workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge bases
- Document interactions and maintain accurate records
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including evenings/weekends)
- Positive attitude and empathy-driven mindset