Job Description
Join ConnectFirst Solutions' award-winning customer service team in vibrant San Antonio! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers in our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic, team-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to maintain service excellence standards
- Participate in ongoing training for product updates and skill development
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Bilingual (English/Spanish) highly desirable
- Positive attitude with customer-first mindset