Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our local community. As a Local Customer Service Representative, you'll be the voice of our brand, helping customers with inquiries, resolving issues, and building lasting relationships. Enjoy comprehensive paid training, competitive benefits, and clear career advancement opportunities in a dynamic work environment. If you're dedicated to making a difference and thrive in collaborative settings, this is your chance to grow with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by researching information and providing tailored solutions
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to share best practices and improve service quality
- Proactively identify opportunities to enhance customer experience and process efficiency
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a local or regional setting
- Exceptional verbal and written communication skills with strong active listening
- Proficiency with Microsoft Office Suite and CRM platforms (training provided)
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation and punctuality for in-person training and shifts