Job Description
Are you a people-person looking for a stable, rewarding career? Apex Support Solutions is hosting a special Hiring Event in Atlanta, Georgia, for dedicated Full-Time Customer Service Representatives. We are looking for individuals who are empathetic, patient, and eager to help others succeed.
In this role, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. We offer a dynamic work environment, comprehensive training, and opportunities for advancement.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Modern, climate-controlled office environment
Don't miss this opportunity to kickstart your career in customer service. Walk-ins are welcome!
Responsibilities
- Manage high-volume incoming customer calls, emails, and chat inquiries with a focus on resolution and satisfaction.
- Build rapport with customers by actively listening to their needs and providing accurate information.
- Document all customer interactions and account updates accurately in our CRM systems.
- Collaborate with team leads and support departments to troubleshoot complex issues.
- Identify opportunities to upsell or cross-sell products/services while adhering to company guidelines.
- Adhere to all call scripts and quality assurance standards to maintain brand consistency.
- Resolve complaints and escalate issues to management when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, retail, or call center environments preferred.
- Strong verbal and written communication skills with the ability to speak clearly and professionally.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and computer navigation.
- Ability to multitask and work effectively in a fast-paced, team-oriented setting.
- Reliable internet connection and home office setup (if remote hybrid) or willingness to work on-site.