Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is hosting a special Hiring Event in Charlotte, North Carolina, to find talented individuals to join our growing team.
We are currently seeking enthusiastic Customer Service Representatives to handle inbound calls, emails, and live chat inquiries. Whether you are an experienced professional or just starting your career, we provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full-Time Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: State-of-the-art facilities in the heart of Uptown Charlotte.
Don't miss this opportunity to become part of a team that values your contribution. Apply today for our upcoming hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and effective problem-solving skills.
- Accurately document customer interactions and update account information in CRM systems.
- Process orders, returns, and exchanges while ensuring accuracy.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Stay updated on company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory; we provide paid training.
- Excellent verbal and written communication skills.
- Proficiency with computer applications and navigating multiple software systems.
- Able to work in a fast-paced environment and handle high call volumes.
- Must be available to work flexible shifts, including evenings and weekends.