Job Description
Join our award-winning team at Customer Connect Solutions as a Night Shift Call Center Agent! We're offering comprehensive paid training for motivated individuals seeking a stable career in customer service. Enjoy competitive pay, performance bonuses, and opportunities for advancement in a supportive environment. Our Columbus facility features state-of-the-art technology and a collaborative culture focused on employee growth.
As a vital member of our 24/7 operations, you'll handle inbound/outbound calls for Fortune 500 clients, providing exceptional support while maintaining a healthy work-life balance with our consistent night shift schedule. No experience? No problem! Our 4-week paid training program equips you with all necessary skills.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training sessions to enhance product knowledge
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Comfortable working night shifts (11 PM - 7 AM)
- Problem-solving mindset with ability to multitask in fast-paced environment
- Previous customer service experience a plus but not required
- Must pass background check and drug screening