Job Description
Join our award-winning customer support team in San Antonio! We're urgently hiring motivated individuals for our Customer Service Representative role with comprehensive paid training. No experience required – we provide all the tools you need to succeed in a dynamic, fast-paced environment. Enjoy competitive pay, benefits, and career advancement opportunities while serving diverse clients across the United States.
Our San Antonio office offers a modern workspace with flexible scheduling options and a supportive team culture. If you're passionate about helping others and ready to launch your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer concerns
- Meet key performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Windows OS and basic software applications
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required
- Must pass background check and drug screening