Job Description
We are hosting a Major Hiring Event for enthusiastic Customer Service Representatives to join our growing team in Jacksonville, FL. This is a fantastic opportunity to secure a stable, full-time position with competitive pay and excellent benefits.
At Apex Support Solutions, we pride ourselves on delivering exceptional customer experiences. Whether you are an experienced professional or a motivated newcomer looking to launch your career, our Hiring Event offers a chance to interview on-site and potentially start immediately. Don't miss out on this chance to be part of a dynamic team!
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Opportunities: Hiring Event format allows for quick interview turnaround.
- Full-Time Benefits: Health, dental, vision, and paid time off available.
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions, account details, and transactions in the CRM system.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service or call center experience is a plus but not mandatory for the Hiring Event.
- Strong verbal and written communication skills.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Able to work in a fast-paced, high-volume environment.
- Must be available for full-time shifts, including weekends and holidays.