Job Description
We are thrilled to announce an upcoming Hiring Event in Oklahoma City for dedicated Entry Level Customer Service Representatives. This is your opportunity to join a dynamic team where your communication skills will make a real impact.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer comprehensive training and a supportive environment designed for career growth.
What You Will Do:
- Assist customers via phone, email, and live chat with high-quality service.
- Resolve product issues and complaints with patience and empathy.
- Process returns, exchanges, and order modifications accurately.
- Update customer records and maintain CRM databases.
- Collaborate with team leads to improve service protocols.
What We Are Looking For:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume setting.
- Basic computer literacy and typing proficiency.
- A positive attitude and a genuine desire to help others.
Benefits: Competitive pay, health insurance, paid time off, and clear career advancement pathways.
Responsibilities
- Respond to incoming customer inquiries in a timely and professional manner.
- Resolve customer complaints, issues, and questions to ensure satisfaction.
- Process customer transactions, returns, and exchanges accurately.
- Maintain accurate and up-to-date customer records in the database.
- Identify and assess customers' needs to achieve satisfaction.
- Escalate complex issues to the appropriate supervisor or department.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required (Entry Level).
- Strong interpersonal and communication skills.
- Ability to work independently as well as part of a team.
- Must be available to attend the Hiring Event in Oklahoma City.
- Reliable internet connection and computer access for remote training.