Job Description
Are you a dedicated problem-solver looking for a Full-Time opportunity with Immediate Start availability? Apex Global Support is seeking a dynamic Customer Service Representative to join our thriving team serving the Washington D.C. and Northern Virginia area.
We pride ourselves on delivering exceptional support to our enterprise clients, and we are looking for individuals who are passionate about communication and building lasting relationships. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
Why Join Our Team?
- Competitive Pay: Earn between $20.00 and $26.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for career advancement within the company.
- Flexible Scheduling: Options to support work-life balance.
Don't miss this chance to start your career with us immediately. Apply now to become a key member of our customer-centric team!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on courtesy and professionalism.
- Resolve complex customer issues and complaints efficiently, aiming for first-contact resolution whenever possible.
- Accurately log all customer interactions, account details, and resolutions into our CRM database.
- Provide detailed product information and technical guidance to help customers navigate our services effectively.
- Escalate unresolved issues to senior support tiers or management while following up to ensure closure.
- Maintain a deep understanding of company policies, products, and service updates to ensure consistent communication.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in a customer service, call center, or hospitality environment.
- Excellent verbal and written communication skills with the ability to adapt tone to different audiences.
- Proficiency in using computer systems, Microsoft Office Suite, and CRM software (e.g., Salesforce, Zendesk).
- Strong conflict resolution skills and the ability to remain calm under pressure.
- Must be authorized to work in the United States.