Job Description
Join our dynamic team at Global Solutions Inc. for an exclusive Customer Service Representative Hiring Event in Indianapolis! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. On-the-spot interviews available! Enjoy competitive pay, comprehensive benefits, and opportunities for growth. Bring your resume and ready to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution rates)
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in high-pressure situations
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends
- Must pass background check and drug screen