Job Description
We are thrilled to announce an exclusive Hiring Event for Entry Level Call Center Professionals! Join a dynamic team that is expanding operations in both Minneapolis, MN and North Carolina. This is the perfect opportunity for ambitious individuals seeking a stable career in customer service with no prior experience required.
As a Customer Service Representative, you will be the face of our brand, helping clients navigate solutions, resolve issues, and ensuring a world-class experience. We offer comprehensive training, competitive pay, and clear pathways for advancement.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Comprehensive paid training program
- Health, dental, and vision insurance
- Career growth opportunities within the company
- Modern, collaborative work environment
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Accurately enter and update customer information into our CRM database.
- Resolve customer inquiries regarding products, services, and account status.
- Educate customers on new features and service offerings to drive sales and retention.
- Maintain a deep understanding of company policies and procedures to ensure compliance.
- Collaborate with team leads to identify trends and improve service metrics.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication skills and a friendly demeanor.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection (essential for remote/NC roles).
- Strong problem-solving skills and a customer-first mindset.