Job Description
Join Our Team at Our Upcoming Hiring Event in Milwaukee, WI!
Are you looking for a dynamic part-time opportunity where your voice matters? Apex Contact Solutions is hosting an exclusive hiring event to find motivated individuals to join our growing customer service team. We offer a supportive environment, competitive pay, and flexible scheduling.
Why Join Us?
- Competitive hourly pay ranging from $16.00 to $22.00.
- Weekly paychecks with direct deposit.
- Comprehensive training provided on-site.
- Flexible part-time shifts to accommodate your lifestyle.
- Opportunity for advancement within the company.
What You'll Do:
As a Call Center Representative, you will be the friendly voice of our brand. You will handle incoming customer inquiries, provide solutions to problems, and ensure our clients have a seamless experience.
Responsibilities
- Answer high-volume incoming and outgoing calls professionally and efficiently.
- Resolve customer complaints and inquiries with empathy and accuracy.
- Process orders, account updates, and information requests accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 30+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (if remote options exist, though this is likely on-site for a hiring event).