Job Description
Join Nexus Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of their Texas homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Our award-winning team fosters growth through continuous training and career advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training to refine product knowledge
- Maintain strict adherence to security and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Texas residency required for tax purposes