Job Description
Welcome to Apex Support Solutions, a premier provider of customer experience management. We are currently hosting a Hiring Event in New York for dedicated Customer Service Representatives. If you are looking for a rewarding career with no prior experience required, this is your chance to join a fast-paced and supportive team.
We believe in promoting from within and investing in our people. Our entry-level positions are perfect for individuals ready to develop their professional skills in a dynamic environment. As a representative, you will be the face of our brand, helping clients navigate their needs with patience and expertise.
Responsibilities
- Manage inbound and outbound customer calls to address inquiries, resolve issues, and provide product information.
- Assist customers via email and chat support channels with a focus on speed and accuracy.
- Accurately record customer interactions and transaction details into the CRM database.
- Identify customer needs and recommend appropriate solutions to ensure high satisfaction.
- Collaborate with the support team to troubleshoot complex problems and share best practices.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication skills with a friendly and professional tone.
- Basic computer literacy and ability to learn new software quickly.
- Reliable internet connection (required for remote/hybrid options).
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Willingness to undergo a background check and drug screening.