Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event for entry-level Customer Service Representatives! No prior experience required – we provide comprehensive training. This is your opportunity to launch a rewarding career in customer support with competitive pay, benefits, and growth opportunities. Virginia applicants also encouraged to apply!
Event Details:
• Date: November 15, 2023
• Time: 10:00 AM - 4:00 PM
• Location: Harborview Plaza Conference Center
• Bring your resume and photo ID!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work in fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude with customer-first mindset
- Willingness to work flexible shifts (evenings/weekends)
- Background check and drug screen required