Job Description
We are hosting a Major Hiring Event in Atlanta, GA, to expand our elite Customer Service team. If you are looking to kickstart a rewarding career in a supportive environment, this is your opportunity. We value attitude and aptitude over experience, providing comprehensive training to help you succeed.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a dynamic culture, competitive benefits, and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product issues and complaints efficiently while adhering to company scripts and guidelines.
- Document customer interactions and account information accurately in our CRM systems.
- Collaborate with team leads and quality assurance teams to improve service standards.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Handle inbound and outbound calls with a focus on customer satisfaction and retention.
- Stay updated on product knowledge and policy changes through ongoing training.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency (typing speed of 35+ WPM is a plus).
- Strong verbal communication skills and a friendly, professional phone demeanor.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Valid driver's license and reliable transportation (if local events require).