Job Description
We are thrilled to announce an upcoming Hiring Event for dedicated Customer Service Representatives in Oklahoma City! Join a leading industry team where your communication skills will be valued and your career can flourish. Whether you are an experienced professional looking for a new challenge or an entry-level candidate eager to start, this is your opportunity to connect with top talent acquisition specialists.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a supportive, inclusive, and dynamic setting.
Don't miss this chance to secure a full-time position that fits your lifestyle and professional goals.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls and emails with empathy and efficiency, resolving issues to ensure high customer satisfaction scores.
- Process Transactions: Accurately handle order processing, account inquiries, and billing information in our CRM system.
- Document Interactions: Maintain detailed and accurate records of all customer communications and transactions.
- Problem Resolution: Identify customer needs and provide appropriate solutions, escalating complex issues to supervisors when necessary.
- Upselling & Sales: Identify opportunities to promote additional products or services to existing clients.
- Team Collaboration: Work closely with other departments to ensure a seamless customer experience.
Qualifications
- High School Diploma: Minimum requirement; Associate’s degree preferred.
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Literacy: Proficiency in Microsoft Office Suite and ability to learn proprietary software quickly.
- Customer Focus: Demonstrated ability to prioritize customer needs and deliver exceptional service.
- Reliability: Ability to work full-time hours, including some weekends or holidays as required.
- Professionalism: A positive attitude and a strong work ethic.