Job Description
Are you a people person looking for a rewarding career? Apex Contact Solutions is hosting a major Hiring Event in Orlando, FL, and we are seeking enthusiastic Customer Service Representatives to join our dynamic team. Whether you are an experienced professional or looking to start your journey, we have opportunities for you.
We pride ourselves on delivering top-tier support to our clients, and we need dedicated individuals who can represent our brand with excellence. Join us in a fast-paced environment where your contributions directly impact customer satisfaction and business growth.
Why Join Us?
- Competitive pay ranging from $18.00 to $25.00 per hour.
- Immediate start dates available.
- Comprehensive paid training program.
- Health, dental, and vision insurance options.
- Opportunities for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction levels.
- Accurately document all customer interactions and account information in our CRM systems.
- Provide detailed product and service information to clients to help them make informed decisions.
- Collaborate with the support team and other departments to resolve complex issues.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Proficiency with computer systems and basic software applications.
- Ability to type 35+ WPM and navigate multiple screens simultaneously.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.
- A positive attitude and a genuine desire to help others succeed.