Job Description
Are you looking for a career with growth opportunities? Apex Support Solutions is hosting a Hiring Event in Orlando, FL, and we are looking for passionate individuals to join our Customer Service team immediately!
We are seeking dynamic individuals to provide exceptional support to our clients. Whether you are an experienced professional or just starting your journey, we offer comprehensive training and a supportive environment to help you succeed.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour
- Immediate Start Dates
- Full Benefits Package (Medical, Dental, Vision)
- Paid Time Off (PTO) and Holiday Pay
- Career Advancement Opportunities
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve client issues and complaints with empathy and professionalism.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide detailed product and service information to customers.
- Collaborate with team leads to meet and exceed performance metrics (KPIs).
- Identify opportunities to upsell products or suggest add-on services.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Windows, Microsoft Office).
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.