Job Description
Join Cleveland's top-rated call center for immediate full-time opportunities! We're hiring enthusiastic Customer Service Representatives to deliver exceptional support via phone, email, and chat. Enjoy competitive pay, comprehensive benefits, and career advancement potential. No experience required – we provide paid training! Apply today and start your rewarding career in customer service.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (180 sec)
- Collaborate with team members to escalate complex issues
- Participate in bi-weekly training sessions on products/processes
- Maintain 99% schedule adherence with flexible shifts
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Positive attitude with problem-solving aptitude
- Reliable transportation to downtown Cleveland location
- Ability to pass background check and drug screening
- Must be available for evening/weekend shifts