Job Description
Join our award-winning support team as a Full-Time Chat Support Specialist in vibrant San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a hybrid work environment. Perfect for career changers or experienced support professionals looking to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via chat with 95%+ satisfaction rate
- Multi-task across 3+ chat channels while maintaining quality
- Document interactions and escalate complex technical issues
- Collaborate with Tier 2 support for unresolved cases
- Meet daily KPIs for response time and resolution efficiency
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience via digital channels
- 60+ WPM typing accuracy with strong grammar skills
- Proficient in Zendesk/Salesforce or similar CRM tools
- Ability to troubleshoot basic technical issues
- Spanish bilingual skills highly advantageous
- Flexible availability including weekends/holidays