Job Description
Join Austin's premier customer service team with comprehensive paid training! We're seeking passionate individuals to represent local businesses and deliver exceptional experiences. No prior experience required—our 4-week paid training program will equip you with industry-leading communication skills, CRM expertise, and conflict resolution techniques. Enjoy a collaborative downtown Austin environment with competitive benefits, growth opportunities, and the chance to make real community impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using proprietary CRM systems and escalation protocols
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Proficiency with basic computer applications
- Strong problem-solving and multitasking abilities
- Austin residency preferred (local knowledge)
- Customer service experience a plus but not required