Job Description
Join Our Team at Our Exclusive Hiring Event!
Premier Customer Solutions is hosting a hiring event in Philadelphia, PA, and we are looking for dedicated Customer Service Representatives to join our full-time team. If you have excellent communication skills and a passion for helping people, we want to meet you.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and empathy. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment.
Why Apply?
- Competitive hourly pay ($18 - $22/hr)
- Full-time schedule with stability
- Health, dental, and vision insurance
- Opportunities for advancement
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat channels.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Accurately document all customer interactions and account information in CRM systems.
- Provide detailed product information and troubleshoot technical problems.
- Collaborate with the support team to identify trends and improve service protocols.
- Process returns, exchanges, and order modifications as required.
Qualifications
- High school diploma or GED equivalent required.
- Proven ability to communicate clearly and professionally, both verbally and in writing.
- Strong problem-solving skills with the ability to think on your feet.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced, high-volume environment.
- Previous customer service experience is a plus but not mandatory.