Job Description
Join our award-winning team as a Customer Service Representative in Virginia Beach! We're hosting a hiring event for immediate hire positions offering competitive pay, comprehensive benefits, and growth opportunities. No experience? No problem! We provide paid training and support for career advancement. Enjoy a modern workspace with flexible schedules and recognition programs. Apply today to start your rewarding career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Meet daily performance metrics for quality and speed
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to train
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and conflict resolution abilities
- Reliable transportation to Virginia Beach location