Job Description
Join our award-winning team as a Customer Service Representative in Detroit, MI! We're seeking motivated individuals with exceptional communication skills for immediate full-time positions featuring comprehensive paid training. No experience necessary – we'll equip you with everything needed to succeed in a dynamic, customer-focused environment. Enjoy competitive pay, benefits, and career growth opportunities in the heart of Detroit.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service standards
- Document interactions and update customer databases accurately
- Collaborate with team members to address complex customer needs
- Meet/exceed performance metrics for call quality and resolution time
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Ability to pass background check and drug screen