Job Description
Join our award-winning customer support team in Atlanta! We're seeking passionate individuals to deliver exceptional service experiences across multiple channels. Enjoy a collaborative environment, comprehensive training, and immediate career growth opportunities. Perfect for career changers and experienced professionals alike!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell premium services based on customer needs and company guidelines
- Meet/exceed productivity and quality metrics in a fast-paced environment
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Ability to multitask and prioritize tasks under pressure
- High school diploma or equivalent; college degree a plus
- Flexible availability including evenings and weekends as needed
- Positive attitude with strong problem-solving abilities