Job Description
Immediate Customer Service Opportunity in Nashville, TN!
Join our award-winning team as a Customer Service Representative and start your career today! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth.
As the face of our brand, you'll deliver exceptional experiences that turn customers into loyal advocates. No experience necessary – we provide paid training and career advancement paths. Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal/written communication skills with strong active listening
- Proficient in Microsoft Office Suite and CRM software (training provided)
- Ability to multitask in high-volume environment with calm demeanor
- Flexibility to work evenings/weekends based on business needs
- Must pass background check and drug screening