Job Description
Launch your career with paid training as a Call Center Agent at ConnectCare Solutions! We're urgently hiring motivated individuals in Jacksonville, FL, to join our award-winning customer service team. No experience required – we provide comprehensive paid training to develop your skills in customer communication, problem-solving, and technical systems. Enjoy competitive pay, flexible schedules, and advancement opportunities in a supportive environment. Start your journey today with one of Jacksonville's top-rated employers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate customer records
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to enhance service efficiency
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, target-driven environment
- Basic computer proficiency with typing skills (30+ WPM)
- No experience necessary – paid training provided