Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your new career today with no waiting period!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities
- Ability to work flexible hours including evenings/weekends
- Passion for delivering exceptional customer experiences
- Basic typing skills (35+ WPM)