Job Description
Join our award-winning call center team in Seattle and launch your career today! We're seeking dynamic Customer Service Representatives to deliver exceptional support to our tech clients. Enjoy competitive pay, comprehensive training, and a vibrant work culture where your voice matters. Immediate start positions available – no experience necessary!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Modern downtown Seattle office with stunning views
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding technical support and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset