Job Description
Join Kansas City's premier call center with immediate weekly pay opportunities! ConnectCare Solutions is hiring passionate Customer Service Representatives to deliver exceptional experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment.
Why Choose Us?
• Paychecks every Friday
• Paid training & certifications
• Health/dental/vision benefits
• Career advancement paths
• On-site parking & transit-friendly
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads on process improvements
- Adhere to PCI compliance protocols
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Proficient in typing (40+ WPM)
- Strong problem-solving & conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Clear verbal communication (no heavy accent)
- Pass background/drug screening
- Basic CRM software knowledge