Job Description
Join Our Night Shift Team in Portland, PA! PrimeConnect Solutions is seeking dedicated Customer Service Representatives for immediate night shift openings at our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving our diverse clientele. Perfect for night owls seeking career growth with a leading BPO provider.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools while maintaining service quality standards
- Document interactions accurately in Salesforce and escalate critical cases to specialists
- Collaborate with team members to improve processes and customer satisfaction metrics
- Participate in ongoing training programs to enhance product knowledge and soft skills
- Meet/exceed performance targets including call quality and resolution rates
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Strong problem-solving abilities with demonstrated conflict resolution skills
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Excellent communication skills with clear, articulate phone presence
- Ability to thrive in fast-paced, high-stress night shift scenarios
- High school diploma or equivalent; associate's degree preferred
- Availability to work flexible shifts including weekends/holidays