Job Description
Join our award-winning customer support team as a Customer Service Representative in Boston! We're hiring immediately for motivated individuals who thrive in fast-paced environments. This is your chance to launch a rewarding career with industry-leading benefits and growth opportunities.
At Apex Solutions Group, we empower our team members with cutting-edge tools and comprehensive training. Enjoy a modern workspace in Boston's Back Bay, competitive compensation, and a culture that celebrates innovation and customer excellence. If you're ready to make an impact and advance your career, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries and complaints with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address escalated issues
- Meet performance metrics including CSAT scores, resolution times, and first-contact resolution
- Continuously update product knowledge to provide accurate solutions
- Identify process improvements and suggest innovative solutions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM platforms and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Flexible availability including evenings and weekends