Job Description
Join our award-winning Seattle-based support team and become the digital voice of local businesses! We're seeking empathetic Chat Support Specialists to provide exceptional remote customer service from home. As a key member of our Seattle community, you'll help residents and small businesses navigate our innovative platform while enjoying competitive compensation and flexible scheduling.
Our remote-first culture values work-life balance, offering fully equipped home offices and ongoing training. Perfect for tech-savvy communicators who want to make a tangible impact without commuting. Apply today to represent Seattle's vibrant business landscape from your home office!
Responsibilities
- Deliver real-time chat support to Seattle-based customers via web and mobile platforms
- Resolve technical issues, payment inquiries, and service concerns with 95% resolution rate
- Document interactions using Zendesk with precise details and proactive problem-solving
- Collaborate with local Seattle partners to resolve escalated issues within 2 hours
- Maintain 4.8+ satisfaction score through personalized service and cultural awareness
- Identify trends in customer feedback to improve Seattle-specific services
- Participate in weekly team huddles focused on local business needs
Qualifications
- 2+ years of live chat or remote customer service experience
- Fluent in English with exceptional written communication skills
- Proficient in CRM tools (Zendesk/Salesforce) and troubleshooting software
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work PST hours with flexible scheduling options
- Knowledge of Seattle business landscape and regional services preferred
- Type 60+ WPM with strong attention to detail
- Passion for helping local communities thrive digitally