Job Description
Join our award-winning Philadelphia-based team and become the voice of excellence! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to local clients. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to grow your career in a dynamic, supportive environment. Enjoy free downtown parking, flexible scheduling, and ongoing training programs designed to accelerate your success.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Local Philadelphia residency required