Job Description
Join our award-winning call center team in Fresno and make an immediate impact! ConnectCare Solutions is seeking motivated Weekend Shift Agents to deliver exceptional customer experiences. This is a fantastic opportunity for career growth with competitive pay and flexible scheduling. If you're a people person with strong communication skills and ready to start right away, apply today!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve customer inquiries regarding billing, appointments, and services
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun 6am-6pm shifts)
- Basic proficiency with CRM software and Microsoft Office