Job Description
Launch your customer service career with comprehensive paid training! TechSupport Pro is seeking motivated Entry-Level Chat Support Specialists in Washington DC. No experience required—we’ll equip you with industry-leading skills in digital communication, problem-solving, and CRM tools. Enjoy competitive benefits, flexible scheduling, and a clear career growth path. Join our innovative team and transform your passion for helping others into a thriving tech career!
Responsibilities
- Deliver exceptional customer support via real-time chat channels
- Resolve technical inquiries using knowledge base and troubleshooting guides
- Document interactions accurately in Zendesk and Salesforce
- Collaborate with senior agents on complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95% customer satisfaction score targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset with problem-solving aptitude
- Ability to multitask in fast-paced digital environments
- Reliable internet connection for remote work flexibility
- No prior tech experience required—training provided
- Must pass background check and drug screening