Job Description
Join our award-winning customer service team in Oakland, CA! We're seeking motivated individuals for immediate full-time roles with comprehensive paid training. No prior experience required – we provide all tools for success. Enjoy competitive pay, career advancement opportunities, and a supportive environment. Apply today and start your career in just 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset
- Reliable internet access for remote training
- Must pass background check