Job Description
Join our award-winning team as a Customer Service Representative in Raleigh, NC! We're seeking motivated individuals for immediate hire with comprehensive paid training. Enjoy competitive pay, benefits, and a dynamic work environment where your voice matters. No experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Identify opportunities to improve customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening
- Reliable transportation to our Raleigh facility