Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and start your career TODAY! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available – apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Identify opportunities to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility for weekend/evening shifts