Job Description
Join our award-winning call center team in Kansas City, MO! We're hosting an immediate hiring event for motivated Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Why Apply?
- Immediate start dates available
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and holiday pay
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 25+ WPM
- Comfortable with Windows OS and multitasking
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown KC location
- Flexible schedule availability (including weekends)