Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're seeking empathetic professionals to deliver exceptional support experiences. This immediate-hire position offers competitive compensation, comprehensive benefits, and a fast-paced environment where your problem-solving skills shine. No experience required – we provide paid training to accelerate your success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and warranty claims using CRM systems
- Collaborate with technical teams to resolve escalated issues
- Document interactions accurately in Salesforce and Zendesk
- Meet daily performance metrics including call volume and resolution time
- Identify upsell opportunities through consultative conversations
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Type 45+ WPM with 98% accuracy
- Ability to multitask in high-pressure situations
- Strong conflict resolution and de-escalation skills
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening