Job Description
Join our award-winning customer service team in San Antonio! ConnectCare Solutions is seeking passionate individuals for immediate full-time Customer Service Representative positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed in this dynamic role supporting Fortune 500 clients. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Start your career in customer service today with our industry-leading training program!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation in English
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with MS Office applications
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening