Job Description
Immediate Hire Customer Service Representative Opportunity in Oakland, CA!
Join our dynamic team at Nexus Solutions Group and become the voice of excellence for our valued clients. We're seeking passionate individuals to deliver outstanding customer experiences while enjoying competitive compensation, comprehensive benefits, and a supportive work environment. No experience? No problem! We provide paid training to launch your career in customer service.
Why Join Us?
- Immediate start date
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career advancement path
- Modern, collaborative workspace in downtown Oakland
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (training provided)
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude and resilience under pressure
- Authorization to work in the US