Job Description
Join our award-winning customer service team in Detroit and kickstart your career with immediate hire and paid training! We're seeking motivated individuals to deliver exceptional support experiences while growing professionally with our industry-leading programs. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to address complex issues and improve processes
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Proactively identify opportunities to enhance customer experience and retention
- Participate in ongoing training to master products and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Strong communication skills with clear, professional articulation
- Proficiency with multitasking and digital tools (CRM, chat platforms)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality